Refund policy

Return & Exchange Policy

Asenda Pharma is committed to providing high-quality products in the field of hair and skin care. Due to the personal nature of these products, opened or used personal care items cannot be returned or exchanged.

Eligible Return Cases

Return requests are accepted only in the following cases:

  • Receiving the wrong product
  • A defective product
  • Receiving a used product
  • Receiving a counterfeit product

Return Conditions

To be eligible for a return, the product must:

  • Be unused and unopened
  • Be in its original condition upon receipt
  • Be in its original packaging
  • Include the purchase invoice or proof of purchase

Return Process

  1. Submit a return request by contacting us at 01507824532
  2. The product will be collected via our courier service
  3. The product will be inspected to verify eligibility
  4. If approved, the refund will be issued after deducting shipping fees

Customer Service

For any inquiries regarding our return policy, please contact us via: